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1. Delivery-related Instructions

  • The ability to place an order indicates that the address is within the delivery range, subject to the checkout page's order submission availability.
  • Restrictions on Special Products: Liquid, powder, and cream cosmetics (e.g., mascara, eyeshadow cream, spray) must comply with international shipping standards. Some countries may restrict their import; please confirm local customs policies before placing an order.
  • We reserve the right to adjust delivery arrangements based on actual operational conditions (e.g., logistics resources, policy changes, order risks). Placing an order constitutes acceptance of such adjustments.

2. Order Processing Timeframe

  • Processing Period: Orders will be processed and shipped within 2-5 business days after payment confirmation (excluding weekends and holidays).
  • Order Cut-off Time: Orders paid before 17:00 (Beijing Time) will be prioritized for next-day processing; orders paid after this time will be delayed until the next business day.
  • Special Circumstances: Delays caused by promotional activities, inventory adjustments, or customs inspections are not considered breaches of contract, and processing time may be extended by 3-7 business days. Actual processing time is subject to dynamic adjustments based on logistics resources.

3. Delivery Time & Shipping Methods

(1) International Delivery Timeframe (calculated after shipment, excluding customs clearance time)

Delivery Region
Shipping Method
Estimated Delivery Time
North America (USA, Canada)
Postal Line / International Postal Partner Channels
7-15 business days
Europe (EU Member States)
Postal Line / International Postal Partner Channels
10-20 business days
Asia-Pacific (Australia, New Zealand, etc.)
Postal Line / International Postal Partner Channels
8-18 business days
Other Regions
International Postal Parcel / Postal Line
15-30 business days
  • The above are estimated delivery times. Actual delivery may be reasonably delayed due to logistics transit, customs clearance, weather, holidays, etc. We reserve the right to adjust delivery timeframes based on actual conditions.
  • Customs clearance for cross-border orders typically takes 3-7 business days and may be extended in special cases (e.g., customs inspection). We are not liable for delays caused by customs clearance.

(2) Shipping Provider Instructions

  • We default to using postal services and postal partner channels for delivery. Requests for specific shipping providers will not be accepted.
  • In case of adjustments to postal channels or changes in destination logistics coverage, we reserve the right to replace with equivalent logistics channels (still primarily postal-based) without prior notification.

4. Shipping Fee Rules

  • Regular Shipping Fees: Calculated based on order weight, volume, and delivery destination. Specific amounts are displayed at checkout.
  • Free Shipping Policy: Free standard shipping is available for orders totaling $99 or more (excluding special products). If a return results in the order amount falling below $99, relevant shipping fee deduction rules shall be subject to the Return & Refund Policy.
  • Additional Fees: Import duties, value-added taxes, customs clearance fees, and other charges for international orders are the sole responsibility of the buyer. We do not collect or remit these fees and are not liable for them.
  • Shipping Fee Adjustments: Shipping rates may be adjusted due to increased logistics costs, exchange rate fluctuations, or policy changes. The latest rates at checkout apply, with no separate notification required.

5. Receipt & Inspection

  • Buyers must provide accurate and complete shipping addresses, contact persons, and contact information. All losses (including shipping fees and storage fees) resulting from incorrect information leading to delivery failure, delay, or return are the buyer’s responsibility.
  • Upon delivery, buyers should sign for and inspect the package immediately:
    1. If outer packaging is damaged, or items are missing or damaged, take photos as evidence immediately, have the logistics staff confirm in writing, and contact customer service within 24 hours;
    1. Failure to inspect on-site or delayed feedback will be deemed as successful delivery of undamaged items, and we will not accept subsequent complaints.
  • For items returned due to unclaimed delivery or repeated delivery failures, we will either treat them as abandoned goods or notify the buyer to pay for secondary shipping for reshipment. No refund will be provided for unresponsive buyers.

6. Logistics Liability Division

  • We are only responsible for safely delivering items to the cooperating logistics provider (primarily postal-based). After delivery, logistics risks (e.g., loss, damage, delay) are transferred to the logistics provider. Buyers may claim compensation from the logistics provider with the tracking number; we may provide necessary assistance but are not liable for direct compensation.
  • We are not liable for delivery disruptions, delays, or item damage caused by force majeure (e.g., natural disasters, wars, policy bans, logistics strikes). We may assist with refunds or reshipment (related fees borne by the buyer).
  • We are not liable for items seized or confiscated by customs due to policy restrictions or non-compliant products. We may only assist in providing order documents; buyers must communicate directly with customs.

7. Special Terms

  • We reserve the right to adjust order processing and delivery timeframes during peak logistics periods (e.g., holidays, promotional seasons) by posting updates on the official website, with no separate notification required.
  • For bulk orders, suspected fraudulent orders, or orders to high-risk regions, we may delay shipment, restrict delivery, or cancel the order without incurring liability for breach of contract.
  • This Shipping Policy is a supplement to the Terms of Service. Unspecified matters are governed by relevant policies and legal regulations.
  • We reserve the right to revise this policy based on actual operations (e.g., logistics channel changes, policy adjustments, inventory fluctuations). Revised versions take effect immediately upon posting on the official website; continued purchases constitute acceptance of the updated policy.

8. Dispute Resolution

  • Disputes related to logistics shall first be resolved through friendly negotiation. If negotiation fails, the laws of the People's Republic of China apply, and disputes shall be submitted to the people's court with jurisdiction over the store's place of operation for litigation.