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Applicable only to delivered orders; valid for 14 days (counted from the delivery date).
Quality issues/wrong/missing items: Must submit claims with clear photos/videos within 24 hours of delivery; late claims will be rejected unconditionally.
Delays caused by cross-border logistics, customs, weather, holidays, or force majeure: The store assumes no liability and will not extend the time window.
Orders returned due to unclaimed, refused delivery, wrong address, or abandoned: Treated as abandoned goods, no refund or reshipment provided.

Severe quality defects (broken, leaked, spoiled, or unusable products).
Store errors: Wrong, missing, or short-delivered items (verified by warehouse shipping records).
Products materially not as described on the official website and unusable.

The following items are not eligible for return, refund, or exchange under any circumstances:

Opened, used, or tested beauty/skincare/fragrance products (for hygiene and safety reasons).
Products with damaged packaging, broken seals/anti-counterfeiting labels, missing accessories/manuals, stains, or artificial damage.
Final sale, clearance, flash sale items, gifts, samples, or custom-made products.
Allergies, unsatisfactory results, or dislike of scent/color (non-quality issues).
Deterioration or damage caused by improper storage (heat, moisture, direct sunlight).
Claims submitted after 14 days, without valid order number, or without clear evidence of issues.
Liquids, powders, creams, fragile items, or oversized products (marked at checkout).

Products must be unused with original packaging, accessories, tags, and manuals intact (not affecting secondary sales).
Required documents: Valid order number, recipient information, clear photos/videos of the issue.
For quality claims: Third-party inspection reports may be required (cost prepaid by the buyer).
Unauthorized returns: The store reserves the right to reject, return, or deny refund; all resulting fees borne by the buyer.

Store’s fault (quality/wrong items): Only return shipping costs covered; original shipping, duties, and customs fees are non-refundable.
Buyer’s fault (personal reasons): All two-way shipping, handling, storage, and duty fees borne solely by the buyer.
Free shipping orders ($99+): If return reduces the order amount below $99, original shipping cost will be deducted from the refund.
Customs seizure, return to sender, or wrong address: All costs borne by the buyer; partial or no refund may be issued.

Approved returns processed within 7–15 business days (excluding payment processor delays).
Refund amount = Product actual payment − Incurred shipping/taxes/fees.
Quality refunds: Cover product cost only; no compensation for indirect damages (lost profits, reputation, mental damages, etc.).
Returns with damaged/used items: The store may reject, issue partial refund, or deny refund.
Points, gift cards, and coupons: Not redeemable or refundable.
Counterfeit verification: Confirmed counterfeit → 3x refund + inspection cost; otherwise, buyer bears inspection fees.

Exchanges allowed only for the same item, size, and color; no cross-category or cross-model exchanges.
One exchange per order; out-of-stock items → refund (less applicable fees).
Store’s fault: Return shipping covered by the store; Buyer’s fault: Two-way shipping borne by the buyer.
Exchange requests must be submitted within 7 days of delivery; late requests denied.

Contact customer support with order number, photos of the issue, and reason for return.
After approval → Receive return address + RMA number (valid for 7 days).
Ship back the product with RMA number included; retain shipping tracking information.
Warehouse inspection → Approved → Process refund/exchange.
Rejected → Return to buyer (no refund, buyer bears all costs).

The store reserves the right to update this policy; posted changes take effect immediately. Continued purchases constitute acceptance of the updated policy.
Unpaid/unconfirmed/canceled orders: No refund or compensation.
Fraudulent claims, bulk returns, false evidence, or extortion: The store may ban the user, freeze orders, and pursue legal action.
Losses caused by buyer errors, refusal of delivery, abandonment, or customs failure: Borne solely by the buyer.