Welcome to the official website of Lumi Beauty (hereinafter referred to as "the Store", "we" or "us") at https://lumibeauty-kiss.myshopify.com/. These Terms of Service (hereinafter referred to as "the Terms") constitute a legally binding and complete agreement between you (hereinafter referred to as "the User", "you") and the Store regarding your access to, browsing of, use of the Store's website, and purchase of products or services sold by the Store.
Please carefully read and fully understand all contents of these Terms (especially clauses relating to limitations, disclaimers, and dispute resolution) before using any services of the Store or submitting an order. By accessing, using the Store's website, or clicking buttons such as "Confirm Order" or "Agree to Purchase", you acknowledge that you have read, understood, and unconditionally accepted all provisions of these Terms.
We reserve the right to revise these Terms at any time due to changes in laws and regulations, business development needs, or operational adjustments. The revised Terms will be posted on the homepage or relevant pages of the Store's website and will take effect immediately upon posting, without the need for separate notice to you. Your continued use of the Store's services constitutes acceptance of the revised Terms; if you do not agree to the revised content, you shall immediately cease using all services of the Store.

1. Scope of Application and User Eligibility

  1. These Terms apply to all natural persons, legal persons, or other organizations (including individual consumers, corporate clients, etc.) who access, use the Store's website, or purchase products from the Store.
  1. You confirm and warrant that:
    • You are at least 18 years old and have full capacity for civil conduct;
    • If you are a minor, you must use the Store's services with the consent and accompaniment of your legal guardian, who shall bear corresponding legal responsibilities.
  1. You undertake that all information provided to the Store (including but not limited to name, contact information, shipping address, payment information, etc.) is true, accurate, complete, and valid, and you shall update such information in a timely manner. If any problems such as failed delivery, payment failure, or account abnormalities occur due to incorrect, false, or outdated information provided by you, the Store shall not be liable, and reserves the right to refuse to provide services to you or cancel your order.
  1. The Store reserves the right to refuse to provide services to any user, restrict account functions, or cancel orders without prior notice and without stating specific reasons, and shall not be liable for any breach of contract, based on its own operational conditions (including but not limited to insufficient inventory, product removal, suspected fraudulent transactions, user violations, etc.).

2. Orders and Payments

(1) Order Submission and Confirmation

  1. When submitting an order through the Store's website, you shall fill in complete and accurate order information (such as product model, quantity, shipping address, payment method, etc.) as prompted by the system and confirm the order amount. Upon successful submission of the order, the system will generate a unique order number, which shall be deemed as your offer to purchase from the Store.
  1. After receiving your order, the Store will verify the order information (including but not limited to product inventory, price accuracy, validity of payment information, completeness of shipping address, etc.). The Store's acceptance of your offer and the formal establishment of the sales contract between both parties shall only take effect when the Store sends you a "Order Confirmation for Shipment" notification via SMS, email, or order status update on the website.
  1. The Store reserves the right to refuse or cancel your order without liability for any of the following reasons:
    • Insufficient product inventory, incorrect price entry, system malfunction, or incorrect information display;
    • Incomplete, inaccurate, or false order information provided by you;
    • Suspected fraudulent orders (including but not limited to repeated orders by the same user, use of illegal payment channels, malicious brushing, etc.);
    • Your violation of these Terms or other rules of the Store;
    • Sales or delivery prohibited by laws, regulations, or administrative orders.
  1. Upon order cancellation, the Store will refund the amount you have paid within 1-3 business days (the refund will be credited to your original payment channel, and the processing time is subject to the rules of the payment institution). If you request to cancel a confirmed order due to your own reasons (such as duplicate orders, wrong product purchase, etc.), you must obtain the Store's written consent and bear the relevant costs such as logistics fees and handling fees already incurred.

(2) Product Pricing and Fees

  1. All product prices displayed on the Store's website are denominated in US Dollars (USD) and only include the price of the product itself, excluding shipping fees, customs duties, value-added tax, customs clearance fees, and other additional fees (unless otherwise explicitly stated).
  1. Product prices may be adjusted due to promotional activities, inventory adjustments, market fluctuations, exchange rate changes, and other factors. The Store reserves the right to change prices at any time without prior notice. For orders submitted but not yet confirmed, the updated price will apply; if the price increase exceeds 10%, the Store will take the initiative to negotiate with you. If no agreement is reached, the order will be automatically cancelled and refunded.
  1. After the order is generated, you shall complete the payment within the payment time limit prompted by the system (usually 24 hours). If the payment is not completed within the time limit, the Store reserves the right to automatically cancel the order, release the product inventory, and shall not be liable for any loss without notifying you.

(3) Payment Methods and Security

  1. The Store supports third-party payment platforms (such as PayPal, Visa, MasterCard, etc.). You shall choose a payment method recognized by the Store to complete the payment, and ensure that the payment account is legal, the source of funds is compliant, and you have obtained the authorization of the account owner.
  1. The Store shall not be liable for payment failure, duplicate payment, or fund loss caused by the following reasons:
    • Insufficient balance in your payment account, account freezing, password leakage, or operational errors;
    • Malfunctions, cyber attacks, system delays, or policy adjustments of third-party payment platforms;
    • Force majeure or problems with your own equipment (such as network interruption, mobile phone/computer malfunctions, etc.).
  1. The Store uses encryption technology to protect the security of your payment information, but does not make any commitments regarding the security and stability of third-party payment platforms. If any abnormalities occur during the payment process, you shall promptly contact the customer service of the payment platform, and the Store may provide necessary assistance but shall not be liable for direct compensation.

3. Shipping and Delivery

  1. The Store provides global shipping services. The specific shipping scope, logistics methods, and estimated delivery time are subject to the information displayed on the order checkout page. The actual delivery time may be delayed due to logistics transit, customs clearance, weather conditions, remote shipping addresses, holidays, and other factors. The Store shall not be liable for breach of contract or provide delay compensation for such delays.
  1. Shipping fees are calculated based on the order weight, volume, shipping destination, and other standards. The specific amount is subject to the information displayed on the order checkout page. Free Express Shipping is available for orders over $99, excluding remote areas (such as islands, war-torn areas) and special products (such as liquids, powders, oversized items). Additional shipping fees may be required or shipping may be restricted for such products.
  1. The risk of damage, loss, delay, etc. of the products shall be transferred to you upon delivery of the products to the logistics carrier. You shall sign for the products in a timely manner and inspect the outer packaging, quantity, and appearance of the products on the spot:
    • If you find damage to the outer packaging, shortage, damage, or inconsistency of the products, you shall immediately take photos to retain evidence, ask the logistics staff to confirm in writing, and feedback to the Store through the designated channel on the website within 24 hours;
    • If you fail to inspect the products on the spot or feedback beyond the specified time limit, it shall be deemed that the products have been delivered in good condition, and the Store reserves the right to refuse to handle subsequent complaints or claims.
  1. If the products cannot be delivered or are returned due to the following reasons, you shall bear the costs such as secondary shipping fees, return shipping fees, and storage fees. The Store reserves the right to refuse a refund or deduct the relevant fees before issuing a refund:
    • Incorrect, incomplete, or unclaimed shipping address;
    • Invalid contact information leading to failure of logistics contact;
    • Your refusal to sign for the products or failed customs clearance;
    • Products seized or returned due to customs policy restrictions.

4. Product Information and Disclaimer

  1. The product images, colors, specifications, ingredients, effects, and other information displayed on the Store's website are for reference only. The actual products may have slight differences from the displayed information due to production batches, packaging updates, shooting light, display differences, and other factors. The Store reserves the right to adjust the product packaging, specifications, and ingredients without prior notice and shall not be liable for disputes arising therefrom.
  1. The use effects of beauty and skincare products vary from person to person, affected by skin type, usage methods, environment, personal constitution, and other factors. The Store's descriptions of product effects are only based on product ingredients and common usage scenarios and do not guarantee that every user will achieve the same effects. You shall choose suitable products according to your own situation and conduct a skin sensitivity test if necessary.
  1. The Store shall only be liable for the quality of the products themselves and shall not be liable for the following situations:
    • Skin allergies, discomfort, or other damages caused by improper operation, incorrect usage methods, or mixing with other products;
    • Problems caused by your failure to use the products in accordance with the product instructions (such as overuse, prolonged use, etc.);
    • Poor use effects or adverse reactions caused by individual physical differences;
    • Deterioration of products due to improper storage (such as high temperature, humidity, exposure to sunlight) after opening.
  1. All products of the Store are genuine and purchased through formal channels, meeting relevant quality standards. If you have any doubts about the authenticity of the products, you shall provide a test report issued by an authoritative institution (you shall prepay the test fee). If the product is verified to be counterfeit, the Store will compensate you three times the product price and bear the test fee; if the test result confirms the product is genuine, you shall bear the test fee.

5. Intellectual Property Rights

  1. All intellectual property rights of the content on the Store's website (including but not limited to text, images, logos, trademarks, videos, layout designs, product descriptions, codes, etc.) belong to the Store or relevant right holders and are protected by the Copyright Law of the People's Republic of China, Trademark Law, and other laws, regulations, and international conventions.
  1. Without the Store's prior written permission, no unit or individual may arbitrarily copy, distribute, modify, reprint, quote, screenshot, mirror, or use the content for commercial purposes. Otherwise, the Store reserves the right to pursue legal liability (including but not limited to claiming cessation of infringement, compensation for losses, and bearing attorney fees).
  1. The intellectual property rights of product packaging, trademarks, brand names, and other elements belong to the brand owners. The Store is only an authorized seller and does not involve the transfer of intellectual property rights. You shall not use such intellectual property rights without authorization.

6. User Conduct Guidelines

  1. When using the Store's services, you shall comply with laws, regulations, public order and good customs, and the provisions of these Terms, and shall not engage in the following behaviors:
    • Publishing or disseminating illegal, pornographic, violent, defamatory, insulting, infringing, false, or other harmful information;
    • Forging order information, malicious brushing, fake reviews, stealing other people's accounts, engaging in fraudulent transactions, money laundering, or other illegal or irregular behaviors;
    • Attacking, tampering with, or invading the Store's website system, interfering with the normal operation of the website, or stealing website data, user information, etc.;
    • Maliciously canceling orders after bulk purchases, malicious complaints, extortion, or other behaviors that damage the legitimate rights and interests of the Store;
    • Other behaviors that violate laws, regulations, or the Store's rules.
  1. If you violate the above provisions, the Store reserves the right to take measures such as warnings, restricting account functions, freezing orders, or canceling transactions. For serious violations, the Store will terminate the provision of services to you and reserve the right to pursue legal liability. You shall fully compensate the Store for any losses incurred (including but not limited to fines, compensation, attorney fees, etc.).

7. Limitation of Liability and Disclaimer

  1. To the maximum extent permitted by law, the Store shall not be liable for losses caused by the following reasons:
    • Order delays, cancellations, or service interruptions due to force majeure (such as natural disasters, wars, policy adjustments, etc.);
    • Inability to access or use the website abnormally due to technical issues such as network failures, server maintenance, or system upgrades;
    • Losses caused by your own operational errors, information leakage, equipment failures, etc.;
    • Losses caused by defects or malfunctions in services provided by third-party platforms (such as logistics, payment, or network service providers);
    • Damages caused by product use effects not meeting your expectations or individual physical differences.
  1. The Store's liability for compensation to you shall be limited to the actual amount you paid for the relevant order. The Store shall not be liable for any indirect losses (such as expected profits, damage to reputation, mental damage, etc.).

8. Dispute Resolution and Applicable Law

  1. The conclusion, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of UK
  2.  (excluding conflict of law rules).
  1. Any disputes arising from or in connection with these Terms shall first be resolved through friendly negotiation between both parties; if negotiation fails, either party shall have the right to file a lawsuit with the people's court having jurisdiction over the place where the Store operates.

9. General Provisions

  1. These Terms constitute the complete agreement between you and the Store regarding the relevant matters, replacing any prior oral or written agreements, understandings, or arrangements reached between both parties.
  1. If any clause of these Terms is deemed invalid or unenforceable by a competent authority, it shall not affect the validity of other clauses, which shall continue to be performed.
  1. The Store's failure to exercise or delay in exercising any right under these Terms shall not constitute a waiver of such right; the Store's exercise of part of its rights shall not affect its exercise of other rights.
  1. You agree that the Store may send you order notifications, promotional information, etc. via SMS, email, or other means. You may apply to unsubscribe from promotional information through the designated channel on the website (order notification information cannot be unsubscribed).